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Written by Ruth Wey, Practice Manager   
Tuesday, 13 January 2009 12:38
ConfidentialityAll staff, including visiting staff, are bound by a written confidentiality clauses in their Contracts of Employment, which prevents them from disclosing any information about you to any party, in perpetuity. Information will only be given to outside bodies with your written consent, which will be retained in your notes. Access to Medical RecordsThis is available within the boundaries of current legislation. Data Protection ActThe Practice is registered under the Data Protection Act. Information is held purely for Practice/NHS use. Freedom of Information ActThe Practice will comply fully with this act within the constraints of current legislation. Removal of Patients from the PracticeThe Groves Medical Centre aims to provide the best possible healthcare for all our patients. However circumstances may arise when it would be considered reasonable and in the interest of both parties, for patients to be removed from the list.  The Groves has a protocol for the removal of a patient from the Practice.   Complaints ProcedureWe will always try to give the best possible service, but there may be a time when you feel that this has not happened. We offer an informal in-house procedure but this does not deal with questions of legal liability or compensation. We hope you will let us look into and, if necessary, put right any problems you identify or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Primary Care Trust if you so wish.  Nor does it affect your right to seek compensation in law.  Please contact the Practice Manager. How to Make Your ComplaintYou may either telephone or write to the Practice Manager, who will take all details and then discuss how best to proceed. We have a written complaints procedure that is available on request. Your complaint will receive acknowledgement within 5 working days. You will be kept fully informed of any investigations that are taking place and the outcome communicated to you. If after this process you are not satisfied with our reply we will direct you to the appropriate authorities that will help you further.The details of our local Primary Care Trust are: